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Our Hotline :+254 728 659 488
+254 731 579 791
info@imagineafricasafaris.co.ke

Luggage:

PLEASE be reminded to inform your clients that the luggage allowance on our local scheduled flights is strictly 15KGS PER PERSON and that SOFT BAGS are highly recommended, if not essential.  In light aircraft the baggage area and weight allowance is limited. Hard Samsonite type suitcases do not fit into the cargo compartment easily, if at all. Due to limited space available for storage in safari vehicles, we strongly recommend use soft duffle bags rather than hard suitcases.

 Your contract:

A binding contract will come into existence once Imagine Africa Safaris and yourself agree on the itinerary and quote provided for the same.  The booking will then be considered confirmed when an invoice is issued.  Your contract for the services chosen will be direct with the relevant supplier(s).  Your supplier contact will be governed by the laws of the country in which the supplier is located and will be subject to the exclusive jurisdiction of the Courts of that country.

Reservations, Payment and Deposits

When Imagine Africa Safaris has accepted your booking, the date of the confirmation invoice activates the terms and conditions of the contract.  Confirmation of services is subject to payment of a non-refundable deposit of 30 % of the total invoiced amount.  The balance is to be paid not later than 60 days prior to commencement of the services.  When bookings are made within 60 days prior to the departure date, full payment is required immediately on written confirmation.  If payments are not received within the above time frame, Imagine Africa Safaris reserves the right to cancel the tour which has been booked and retain any deposit received to set against expenses incurred in the booking of such a tour.

 

  • Bankers Draft will only be acceptable if payable in a bank in Kenya.
  • Bank Money Transfers.
  • Credit cards are acceptable though limited to specific amount.

 

All bookings are subject to availability at the time of booking and cannot be guaranteed.

Prices

All prices are subject to change without prior notice.  Should prices or costs from suppliers increase due to inflation, currency depreciation and fuel surcharges, then Imagine Africa Safaris will not have any other option than to pass on the same to you. All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of the supplier.

Please note that when the clients’ itinerary overlaps two seasons, the price will be prorated over the two seasons.

Rates include but are not limited to the following services specified in the itinerary.  Accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges.

Rates exclude (Unless otherwise specified), Medical Air Rescue services, Porterage, domestic Air Charters, Visa fess, beverages, laundry, telephone calls, scheduled flights, gratuities and all expenses of personal nature.

NB: Flying doctor services are Optional (Subject to change and vendor terms & conditions).

Child rate: - is only applicable to one child under 12 years sharing a room with 2 adults.  01 child sharing a room with 01 adult will be charged full adult rate.

Single Room Policy

Single rooms are available at supplementary cost but the suppliers do not guarantee singles. Single rooms are scarce and cannot be guaranteed even if paid for at twin sole use rate. Where this occurs an appropriate refund will be made by the supplier to the client.  Suppliers will only allow a maximum of 3 single rooms per group at a single room rate except for a few properties which allow fewer singles.

Booking Alterations

(a) Should you wish to make any changes to confirmed booking arrangements, Imagine Africa Safaris will endeavor to assist.  This will only be allowed if you notify the Company in writing at least 65 days before you utilize the Company’s services. Such alteration may be subject to US$ 30 per person to cover administration costs and any further charges incurred or imposed by any of the suppliers in making the requested alteration. Sometimes it might be difficult as some properties charge for even amendments.

 (b) Imagine Africa Safaris reserves the right to make changes to the brochure details, holiday arrangements and to correct errors both before and after you have booked the holiday. Imagine Africa Safaris reserves the right to substitute hotels of comparable status and make any changes in the itinerary where deemed necessary.  In this event, Imagine Africa Safaris will inform you at the earliest opportunity.

 Cancellation Policy

If you wish to cancel your holiday you must notify the Company in writing as soon as possible. Your notice of cancellation is only effective when it is received in writing. In such case the following cancellation charges will be payable:

  • If cancelled out of 60 days, full deposit will be forfeited.
  • If cancelled 60 days and under, 100% cancellation charges will apply
  • Unused portion of any Safari or Tour is not refundable.

Although it rarely happens, and Imagine Africa Safaris will do their utmost to avoid doing so, Imagine Africa Safaris must reserve the right to cancel tours and other arrangements.  Where your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control e.g. over bookings, Imagine Africa Safaris will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to them.

Force Majeure:

The expression “force majeure” means any event which the supplier(s) in question could not have foreseen or avoided even with all due care.  Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier’s control.  In these circumstances the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the supplier’s contractual obligations is prevented or affected.

Complaints: 

In the unlikely event that a tour member has a dispute whilst on safari this must immediately be brought to the attention (and put on record) of the local representative, Hotel, Lodge or Camp management. It is likely that the tour member’s complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to Imagine Africa Safaris within 21 days of the end of tour quoting tour reference, destination and departure date. Imagine Africa Safaris regrets cannot accept responsibility of any complaints, which are not notified entirely in accordance to this clause.

Responsibility of Imagine Africa Safaris

Imagine Africa Safaris acts only as the Agent for the suppliers and shall not in any event be liable for any negligence, breach of contract or acts of omission on the part of suppliers, their employees or any other Agent, it shall be the responsibility of all customers including (without limitations) Tour members, Tour Operators and Travel Agents, to read and familiarize themselves with the terms and conditions of suppliers. Imagine Africa Safaris’ liability for its own negligence or breach of contract shall be limited to the Tour price.

Transportation

Safari minivans and 4×4 converted Land Cruisers will be provided according to the route and number of participants.  Imagine Africa Safaris reserves the right to employ services of sub-contractors if need arises.  Multi-lingual driver guides are provided on request and subject to their availability at an extra cost not included in the rates but offered separately.

For flying packages, clients will share vehicles with other guests booked at the hotel.  For exclusive use, please check with Imagine Africa Safaris for supplements, which will be subject to availability.

Insurance

The hazards of traveling in Africa may inevitably rise to some risks and dangers. It is therefore a condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. Such insurance (which is not supplied by Imagine Africa Safaris) should fully cover all personal requirements including death, personal injury, medical expenses, and repatriation in the event of accident or illness, cancellation or curtailment of the tour members’ personal property.

 Special Requests

Any special requests (e.g. for single rooms or particular diet) must be notified in writing when the booking is made.  Whilst the supplier will endeavor to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.

Imagine Africa Safaris services include flight re-confirmation and airport assistance within East Africa if clients are provided all services by Imagine Africa Safaris. In cases whereby Imagine Africa Safaris is providing part of the services and then clients have other arrangements on own, then Imagine Africa Safaris will only reconfirm where forwarding address or contacts are provided.